Terms and Conditions

Please note by accepting these Terms and Conditions, you are agreeing to us using your card details to take payment for your order.

Payment

All goods must be paid for before being shipped. We accept Debit and Credit Cards, Bank Payment, Cheques (allow 7 working days for clearance) or cash on collection. Overseas orders must be paid for by bank transfer.

Our Online WebStore does not charge your card at the time the order is processed but allows us to process your payment when your order is shipped.

Our cut-off time for orders requiring next day delivery is 3pm. Orders placed after 3pm will be processed on the next working day. Orders placed outside of normal working hours will be dealt with on the next working day.

If your order is urgent we advise contacting our office on 01329 835500 to check stock availability.

Card Payments:
For new customers paying by card, the first order must be sent to the registered address of the credit or debit card. Subsequent orders may be shipped to alternative addresses if required.

Paperless Invoicing:
System Insight will not provide a Paper invoice with goods purchased online or over the phone. If an email address is provided, a digital copy of your invoice will be sent on the day of despatch. This is to further reduce the impact System Insight have on the environment. If you would like a paper copy of your invoice please request this at the time of ordering.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Sometimes we may have to part ship your order. We do not always inform you that your goods will be part shipped, as typically we will send the remainder of your order shortly. We will not refund shipping costs if you are unhappy with an order because it has been part shipped.  Shipping Costs for returning goods are the responsibility of the customer. Please contact our office

Deliveries and Shipping

Any damages must be advised within 24 hours of delivery.  Please check all goods when they are delivered and check all packaging before you sign for the courier. Make a note of any damage to the packaging and the contents.  Any damages advised after this time may delay or invalidate any claims. Photographic evidence may be required. In the event of any damage please call our office with full details. We strongly advise checking any equipment upon return within this time period to ensure no damage has occurred in transit.

Shipping Address:
We can ship to almost any address in the world, subject to any restrictions that may apply for shipping to international destinations. We are unable to ship to PO Box addresses.

For Delivery Outside the UK:
When you place an order, we will estimate shipping and delivery dates for you based on the products ordered. Shipping quotes are based on weight and size per consignment. We will email you with a shipping quote once we have received the price from the couriers.

Product Weights:
The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.

Next Day Deliveries:
The cut-off time for next-day delivery is 3:00pm. Any orders we receive after this time will be despatched on the next working day. For some destinations, next day delivery is not possible but this will be apparent at the checkout.

Timed Deliveries:
It is not possible to provide an exact time of delivery, however, some of our couriers provide an estimated time of delivery on the day via email or text message. This is only an estimation. Guaranteed deliveries before a certain time are available at an additional cost for some areas and this will be shown as an option at checkout if available.

Delivery Days:
Delivery times are quoted in working days (Monday-Friday) and exclude Bank Holidays etc. Saturday Morning deliveries are available in some areas at an additional cost. This option will be offered at the checkout stage where available.

Same Day Collections:
The cut-off time for requesting us to organise a same day collection from you is 10:00am. You may however book collections up to 7 days beforehand.

Same Day Delivery:
It is possible to provide a same day delivery option by taxi for critical deliveries. We can provide a quote or you can arrange your own transport to collect.

Collection From our Offices:
This is possible by prior arrangement during office hours. ID may be required and if you are paying by card you will need to bring this with you.

Liability for Failed Deliveries:
Due to the nature of using any third party delivery system, our liability for any delivery that is not delivered on time is limited to the cost of the shipping method. We do not offer any type of compensation for any loss of earnings or trade due to a failed delivery. It is the responsibility of the customer to ensure goods arrive well in advance of their required use.

Upgrades and Repairs

The customer is responsible for any carriage costs to and from our offices. In the unlikely event that the problem is not rectified upon return to you then we will arrange collections and will pay any ongoing carriage costs.

Damage to Equipment During Transit:
The customer is responsible for any damage caused by incorrect packaging of equipment being returned to us even when we have organised the transport. Courier companies will never accept liability where the packaging is insufficient for the items being returned. We strongly advise using the original packaging when returning goods to us. Items returned without sufficient packaging may be damaged beyond economic repair. Items not shipped in the original packaging may incur a packing charge when they are shipped back to the customer.

Repair Times:
Please expect a minimum turnaround of 2-3 working days to get your equipment upgraded or repaired. Repair times depend on availability of any spares required and our current workload.  Pro Support customers automatically get priority on repairs, however, if your repair is particularly urgent, we may be able to offer a priority repair (chargeable). It is sometimes possible to facilitate same day repairs upon request.

Loan Equipment:
Pro Support customers may qualify for a loan printer. If you are not covered by our Pro Support package then you may (subject to availability) rent a printer from us (charges apply).

Training Courses

Places are allocated on our courses upon payment. We can however reserve course places for a period of 72 hours without payment.

Cancellations:
If you cancel the course we will give you a full refund. However, if the cancellation is within 7 days of the training course date, you will be charged a £50.00 cancellation fee.
No Shows: If you have paid for the course and you do not turn up, you have 3 months to re-book. If you do not re-book the course then we will not offer you a refund. Refunds are not available where a customer has failed to attend a pre-booked course and not rebooked within 3 months.

Purchases/Equipment Rentals

Please check all goods once they have been delivered. Check all packaging before you sign for the courier.  Please notify us within 24 hours if there are any problems or damage to your order (see deliveries above).

The Printer:
The printer supplied for your rental will most likely be in used condition and may have some wear and tear. All equipment gets tested before it is dispatched from System Insight and leaves us in good working condition.

Returning the Printer:
The printer must NEVER be shipped with media left inside. Damage to the printer will occur if it is shipped with any paper or ribbon installed in the printer and this may damage the printer beyond economical repair. Remember to follow the transportation instructions that come with the printer and in the printer manual before returning.

Flight Case:
Some printers are shipped in a flight case. The printer flight case has been designed in such a way that the printer can be used IN the case at all times. It will not overheat in the case and the media can be changed while the printer is in the case. Power and USB cables can be left connected to the printer and simply tucked into the storage space at the bottom of the case with the paper collection box, paper spools etc.

Print Media:
Each media box contains a ribbon and paper roll and these should both be replaced at the same time. Some paper will be left on the roll when the ribbon is exhausted, this is normal. Most printers will print three or four blank sheets whenever paper is loaded (you are not charged for these prints). In the unlikely event of the ribbon breaking during printing (only caused by using the printer before it has acclimatised to the current surroundings especially if it was stored in a cold, damp location beforehand) then tape together with sticky tape and you can continue printing. Media can be removed part way through a roll and reused later if stored in the original packaging. Any unused media MUST be returned in the original packaging otherwise you will be charged for a FULL roll. Part-used media must be USED FIRST otherwise you will be charged for a full roll of media. Your printer may use print spacers when printing certain media sizes. Please refer to the user manual.

Printer Drivers:
Your printer will usually be supplied with a driver disk or USB stick, however in the event these are not included then the latest drivers may also be found on our website and are available for immediate download.

Cancellation:
If you cancel within 48 hours prior to dispatch, you will incur a £50 cancellation fee.

Technical Support:
Please test all your equipment before you arrive at your event. Our office hours are 9.00am – 5.30pm Monday to Friday. If you have any problems, we can only deal with them during normal office hours. Any last minute bookings sent out the same day are at the customers risk.

In the unlikely even that you have faulty prints which have been caused by a printer malfunction then please return them with the printer.  We will not make any charges for faulty prints caused by the printer malfunctioning.

We do not offer any compensation for consequential loss at an event due to equipment failure.

 

© Copyright

The content, design and text of this site are the copyright of System Insight Ltd. Some of the product images, descriptions and logos contained in this site are trademarks and are copyright of their respective owners.

Errors & Ommissions

We endeavor to ensure that all the information provided on our site is accurate. We cannot accept responsibility for any for any information provided by a third party, contained within our site, or for the contents of any links from our site. Product images are for illustration purposes only and actual products may differ from those shown. Product descriptions and specifications are meant as a guide only and cannot be guaranteed accurate. In the extremely unlikely event that an item is incorrectly priced, we reserve the right to withdraw the item from sale, at any point prior to dispatch. We will notify you ASAP should this be the case.

E and OE – Errors and Omissions Excepted.

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