At System Insight, we don’t just sell you a printer, we sell you a solution to on-site printing. And, part of this solution is providing technical support, which is included in the price. We believe that this is what makes us different.
We Offer 3 Types of Help:
1. Technical Advice
This is given to any customer who is on our Price Pledge Plan and includes the technician advising you what the technical fault could be. However, no assistance will be given to resolve it. If you would like assistance resolving your issue, this can be provided as a chargeable service. A technical call back will be given within 48 hours of the original call being logged.
2. Technical Assistance
This is given to our regular customers, which is anyone who has purchased a printer and/or consumables from us. It includes a technician advising you what the fault could be and helping you to resolve the issue. A technical call back will be given within 24 hours of the original call being logged.
3. Technical Support
This is our highest level of support and is given to our Pro Support customers. A technician will advise you what the fault could be and will assist you in resolving the fault either by phone or by logging in to your PC. A technical call back will be given within 4 hours of the original call being logged.
So, how can we offer this service?
Well, here at System Insight, we are not only Authorised Resellers for Mitsubishi and Hiti, we are also Service Centres, with authorised, trained technicians for both manufacturers. This enables us to give the best advice possible to resolve any issues you may have.
And, how long does it take?
If, for any reason, your printer needs to be returned, we will aim to repair and return it within 7-14 days. For Price Pledge customers, that is increased to 4-6 weeks. Pro Support customers on the other hand, will have their printers repaired in 24 hours, or we will provide a replacement on loan.