Help & Advice

Need Help – Then Ask the Experts…

At System Insight, we are unique in our approach to instant photo printing as we use the equipment ourselves. By supplying and supporting products that we personally use on a daily basis has enabled us to become specialists in the field and offer a level of support like no other!

As we have this experience we are able to offer honest and impartial advice that is appropriate for your personal situation and we pride ourselves on being honest and genuine people who are not pushing for sales. This allows you to benefit from our experience and ensures that you get the equipment and advice that you need for all of your instant printing and photography requirements.

If there is something you need help on then check the lists below to see if any of the topics mentioned solve your problem. Alternatively, you contact us and we will do our best to help you. You can also take advantage of our Live Support instant messenger facility. For Technical queries feel free to contact us either on 01329 835500 or feel in the Technical Form.

We are always aiming to improve the service we give to our customers and any feedback would be gratefully received.

Some of the most common topics searched for are:

General help topics:

  • Using our website
    Here at System Insight we have the main website (which you are currently on) which contains product information, news articles and product updates. We also have the online store which contains our current products, pricing and special offers. It also contains all of the drivers and software downloads.
  • Considering Purchasing Equipment and have questions before you buy?
    You can find product specific information on particular printers via the Dye Sublimation Printer page of our website. You can also try our online webstore for purchasing or price information
  • Purchased Equipment and need help setting it up?
    So you got your new equipment and you have some questions, just pick up the phone and give us a call and we will be able to help you or you can use the Live Support instant messenger facility using the blue link at the top-left of this webpage. You can also use our enquiry form on the contact us page of our website.
  • Shipping Information for Delivery/Collections – Please see our Shipping Information page for details on receiving a delivery or having goods collected.
  • Chasing Delivery of an Order
    All orders (to addresses in the UK) are sent on a 2-3 days service unless you requested another delivery method. If you have any questions then just contact us and we will do our best to help you.
  • Help with Darkroom Software
    If you are having problems with Darkroom, so just call our technical team for assistance.